At Aaron Johnson Fitness Club, we strive to provide the best customer experience and ensure your satisfaction with our products. We understand that sometimes a product may not meet your expectations, and we are here to assist you in the return process. Please read our 7-day product return policy below:
Eligibility:
To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as when you received it.
The return period is valid for 7 days from the date of purchase.
Return Process:
To initiate a return, please contact our customer service team within the 7-day return period at info@skatebuds.com.
Provide your order details, reason for the return, and any supporting information or images, if applicable.
Our customer service team will guide you through the return process and provide you with a return authorization.
Return Authorization:
A return authorization (RA) number will be provided by our customer service team.
Please ensure the RA number is clearly marked on the package or included in the return shipment.
Returns without a valid RA number may not be accepted.
Return Shipping:
The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
We recommend using a trackable shipping method to ensure the safe return of the product.
The customer is responsible for the product until it reaches our warehouse.
Refund Process:
Once we receive the returned product and confirm its eligibility, we will initiate the refund process. Refunds will be issued using the original payment method, unless otherwise requested.
Please allow [7 - 10] business days for the refund to be processed and reflected in your account.
Exclusions:
Certain products may be excluded from our 7-day return policy due to hygiene or safety reasons. These exclusions will be clearly communicated on the product page.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service team immediately. Provide details and supporting evidence (e.g., photos) of the issue. We will arrange for a replacement or refund, depending on product availability and your preference. Please note that this return policy is subject to change without prior notice. We encourage you to review our return policy before making a purchase.
If you have any questions or need further assistance regarding returns, please don't hesitate to contact our customer service team at info@skatebuds.com
Thank you for choosing Aaron Johnson Fitness Club. We appreciate your business!